Frequently asked questions

If you do not find your answer here, please get in touch.

You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

• Track your orders and review past purchases
• Request an exchange or return directly from your account
• Save your address and card details so you can shop even quicker in future

If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

We offer 2 sorts of gift cards:

Digital Gift Card

Purchasing this digital gift card creates a unique code. You will receive the gift card and the personal code directly after you purchased. The gift card recipient can enter this code at checkout to subtract the gift card value from their order total. This Gift Card can also be used in our shop.

Paper Gift Card

We deliver the paper gift cards to you in a Blos gift wrap which you can hand over personally to the recipient. This gift card can be used online, the gift card recipient can enter this code at checkout to subtract the gift card value from their order total. The Paper Gift Card can also be used in our Hasselt shop. 

Orders are typically processed within 1 business day. You will receive an email containing tracking information once your order ships.

We ship Monday to Friday excluding public holidays. BLOS relies on Bpost, courier services to ship all orders. We pay for extra insurance and you receive a tracking code.

Deliveries are done on working days during regular business hours; not on holidays.

Yes, you can choose to pick up your order in our Hasselt shop.

We try to create a more sustainable shopping experience. To reduce waste, paper invoices will not be send with Blos orders. Download your digital invoice by signing in to your Blos account on the website.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.

Please contact hello@blos-shop.com to request return details. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All approved returns must be sent back to us with a trackable shipping method.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery. If your order is being shipped outside of the EU, you may need to pay VAT, customs duties taxes and related charges in order to receive your order. There could be a delay in delivering your order if you don’t pay the charges immediately. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. 

If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. 

Please send an email to hello@blos-shop.com

If you pay by debit card or PayPal, Blos will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

Bancontact

Visa

Mastercard

Paypal

Ideal (only in the Netherlands)

Apple Pay

Google Pay

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Blos Privacy Policy.

We're available Monday to Friday 10am-5pm for all your questions over email: hello@blos-shop.com

We aim to respond within 24 hours, however, during busy periods like holidays, we may take a little longer getting back to you.