Shipping & Returns
Orders are typically processed within 2 - 3 business days. You will receive an email containing tracking information once your order ships.
If by any chance the product you ordered is out of stock, you will receive an email.
STANDARD DELIVERY COSTS
BLOS relies on Bpost, courier services to ship all orders.
Deliveries are done on working days during regular business hours; not on holidays.
Standard for orders under €100,00
Free delivery on all orders over €100,00
NETHERLANDS: €7,00 no free shipping
GERMANY: €8,00 no free shipping
FRANCE: €9,00 no free shipping
UK: €20,00 no free shipping
REST OF EUROPE: €20,00 no free shipping
OUTSIDE EUROPE: €25 no free shipping
PICK UP IN OFFICE
Our office is in Hasselt, Belgium. Please send an email to hello@blos-shop for an appointment. If it’s urgent, you best check conditions first. Pick up in office is never possible in the weekends.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded. Items sold at discount (sale or with promotional codes) are eligible for exchanges only.
EXCHANGES (if applicable)
If you need to exchange an item, send us an email at firstname.lastname@example.org
Please contact email@example.com to request return details. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All approved returns must be sent back to us with a trackable shipping method.
Want to know more about our delivery policy: