Shipping & Returns
Orders are typically processed within 2 - 3 business days. You will receive an email containing tracking information once your order ships.
If by any chance the product you ordered is out of stock, you will receive an email.
STANDARD DELIVERY COSTS
Standard for orders under €100,00
Free delivery on all orders over €100,00
Please note if you marked 'PICK UP AT HASSELT OFFICE', your order will not be send.
NETHERLANDS: €7,00 no free shipping
GERMANY: €8,00 no free shipping
FRANCE: €9,00 no free shipping
REST OF EUROPE: €20,00 no free shipping
OUTSIDE EUROPE: €25 no free shipping
PICK UP IN OFFICE
Free pick up at our office in Hasselt after appointment, please mail to firstname.lastname@example.org after you ordered.
We have no fixed opening hours or days.
Orders can NEVER be picked up on Saturday or Sunday or on weekdays after 17u.
Please send us an email with if you want more information.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded. Items sold at discount (sale or with promotional codes) are eligible for exchanges only.
EXCHANGES (if applicable)
If you need to exchange an item, send us an email at email@example.com
Please contact firstname.lastname@example.org to request return details. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All approved returns must be sent back to us with a trackable shipping method.
Want to know more about our delivery policy: